Source: http://moderndentalmarketing.com/2013/02/bad-reviews-dental-patients/
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Sunday, March 3, 2013
Reduce Your Risk for Bad Reviews from Dental Patients
This article isn’t about reputation management, Yelp!, or choosing verbiage to respond to negative patient reviews. Instead, I want to discuss how your team members’ words and actions are interpreted by patients. Most often, dentists who receive bad reviews that mention kind, caring, reputable team members feel betrayed by the reviewing patient. Doctors may also [...]
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