Monday, September 10, 2012

A Patient Complaint is a Gift…Thanks

Why Do Patients Complain? Studies suggest that only 4% of patients will complain, and 96% of patients may never tell you if there is a problem.  Research suggests that unhappy patients don’t bother...

Source: http://blogohj.oralhealthjournal.com/uncategorized/a-patient-complaint-is-a-gift-thanks

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